For any questions, issues, or feedback, reach out to us directly by email. We aim to respond within 1–2 business days.
Email: [email protected]
Please include your device model, iOS/Android version, and a brief description of the issue so we can help you faster.
How do I reset my daily targets?
Go to the Account tab and tap Edit Profile. Update your biometrics and goal, then tap Continue — your targets will be recalculated automatically.
Why isn't the camera working?
Go to your device Settings → Privacy & Security → Camera and make sure klavAI has camera access enabled. Then reopen the app.
How do I connect Apple Health or Google Fit?
On the Progress tab, tap the health icon in the top right. You'll be prompted to grant access. Once connected, your steps and active calories sync automatically.
How are my calorie and macro targets calculated?
We use the Mifflin-St Jeor equation to estimate your Basal Metabolic Rate (BMR), then apply an activity multiplier (TDEE). Macro splits follow WHO/FAO dietary guidelines adjusted to your goal (fat loss, maintenance, or muscle gain).
I forgot my password. How do I reset it?
On the login screen tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I delete my account?
Go to the Account tab, scroll to the bottom, and tap Delete Account. This permanently removes all your data. If you need help, email us at [email protected].
Is klavAI free?
Yes — klavAI is 100% free with no subscription fees.
If you experience a crash or unexpected behaviour, please email [email protected] with: